Question 1

How long does it take to ship an order?

Accepted Answer

Orders from our Warehouse are typically shipped within three business days of receiving the purchase order. Smaller orders are usually dispatched within 24 to 48 hours.

Question 2

Why can't my order be shipped via UPS?

Accepted Answer

UPS can only accept packages with combined dimensions totaling up to 108 inches and a maximum weight of 70 lbs. Some of our products exceed these limits, so they must be shipped via a different carrier.

Question 3

When will I receive my tracking information?

Accepted Answer

Tracking information will be provided by Customer Service at the end of the day or the next day after the order has been shipped.

Question 4

What happens if the product is not available at Stirling?

Accepted Answer

If an item is not available, Stirling will contact the manufacturer to obtain a lead time. Most items are shipped within 5-7 business days unless it is a custom order, which may take up to 4 weeks.

Question 5

Who is responsible for shipping costs?

Accepted Answer

The customer is responsible for shipping costs unless a prior agreement has been made with Stirling. Shipping costs will be added to the final invoice.

Question 6

How long do I have to return an item?

Accepted Answer

To initiate a return, please email sales@stirlingcomm.com.

Question 7

How do I return an item?

Accepted Answer

To initiate the return process, please email sales@stirlingcomm.com

Frequently asked questions